This policy explains how coolintheory.com collects, processes, and protects your personal data when you use our services, including cold chain audits, insulation design, and refrigeration load calculations. It applies to all users, clients, and visitors.
We collect information you provide directly through our contact forms, service inquiries, and project briefs. This includes your name, email address, phone number, company name, and any details you share about your cold-chain infrastructure or export requirements. We also automatically collect technical data such as your IP address, browser type, device identifiers, and usage patterns via cookies and analytics tools.
Your data is used to respond to your inquiries, deliver our engineering services (thermal audits, insulation design, load calculations), and communicate project updates. We may also use aggregated, anonymized data for internal research to improve our thermodynamic models and compliance checklists. We do not sell your personal information to third parties.
Our website uses essential cookies for session management and security. We also use analytics cookies (e.g., Google Analytics) to understand how visitors interact with our technical content and service pages. You can control cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.
We may share your data with trusted third-party service providers who assist us in operating our website and delivering services, such as hosting providers, email delivery services, and analytics platforms. These processors are contractually bound to protect your data and use it only for the purposes we specify. We do not share data with advertisers or unrelated third parties.
We retain your personal data only as long as necessary to fulfill the purposes described in this policy, or as required by law. We implement industry-standard security measures, including encryption and access controls, to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure.
You have the right to access, correct, or delete your personal data held by us. You may also request a copy of your data in a portable format, withdraw consent at any time, or object to certain processing activities. To exercise these rights, contact us using the details below. We will respond within the timeframe required by applicable data protection laws, including GDPR and CCPA where relevant.
We do not make misleading claims, create false urgency, or use fake endorsements. All testimonials and case studies on this site are based on real projects and clients, with consent. We do not imply official affiliation with NAQS or any government body unless explicitly stated. Any guarantees of results are provided only in writing as part of a signed service agreement.
For privacy-related inquiries, data requests, or concerns, please contact us at: 66 Emmanuel Street, phone +2348135349699, or email info@coolintheory.com. We will address your request promptly. This policy was last updated on January 1, 2025.