Engineering support is available Monday through Friday, 08:00–18:00 WAT. Critical NAQS audit-related queries receive an initial response within 4 business hours. Standard technical questions are answered within 24 business hours. After-hours requests are logged and triaged the next working day.

If your audit or insulation design requires urgent attention due to an impending NAQS inspection, call +2348135349699 or email info@coolintheory.com with the subject line "NAQS Urgent – [Project Reference]". Our senior thermodynamics engineer will acknowledge within 2 hours during business hours.

Yes. On-site thermal surveys are scheduled based on location and scope. Typical lead time is 5–10 business days. Contact us with the facility address and a brief description of the insulation concern. We will provide a site visit proposal and estimated SLA for the full audit report.

For audit-related support, have your facility ID, last maintenance log, and any NAQS correspondence ready. For design queries, provide the warehouse dimensions, product type, and target temperature range. This helps our team respond with specific thermodynamic calculations rather than generic advice.

Yes. The FAQ section below covers recurring topics such as vapor barrier placement, condensation control, and insulation material selection for tropical climates. If your question is not listed, use the contact details above to reach our engineering desk directly.